Photoshop could not save because of a disk error

Well, quite recently students have been having trouble saving from Photoshop CS5 version 12.0.

It comes up with:
It's strange because if you try multiple times, sometimes it saves and others it comes up with the error.

Could not save as because of a desk error.

Looking in the console log I found these entries:

26/11/2012 16:09:36 /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5[1697] Allocator race detected: transaction is not verified for -103/2 - _mac_bind/Library/Preferences/Adobe/Color/ACEConfigCache2.lst
26/11/2012 16:09:48 /System/Library/CoreServices/Dock.app/Contents/MacOS/Dock[1652] Allocator race detected: transaction is not verified for -103/248 - Untitled-4.psd
26/11/2012 16:09:49 kernel smb_maperr32: no direct map for 32 bit server error (0xc0000279)
26/11/2012 16:09:49 kernel smb_maperr32: no direct map for 32 bit server error (0xc0000279)

It seems to be a problem with users whose home drive is on Windows 2003 or before shares. Luckily I have my home drive on a Windows 2008 share.

Looking on the internet for the kernel error I found this down in the "Mac OS X bug: Empty oflders when browsing Samba shares on Windows 2003 Server". He gets the error when looking in sub-folders on a Windows 2003 server. Might be related.

Tried it with my login with my home drive on Windows Server 2008 share and works without problems.

So far I've tried:

• OS X 10.7.4
• OS X 10.6.6
• OS X 10.6.8
• Photoshop CS5 12.0.4
• Redirecting ~/Library/Application Support/Adobe/ to a local folder

Just had a very similar problem with Windows PC's. Students trying to save from Photoshop to their home drive came up with a similar error:

Could not save as because the file could not be found

It looks like it's a server problem as it happens on both Windows and Mac. I shall update when I find out more.

Adobe CS 5 updates for Deployment through ARD - Adobe Application Manager

So, I want to update Camera RAW on all the apple macs. How do I do this as the installer is a stupid .app file and not a nice PKG file. Well, you use the "Adobe Application Manager" of course!

So I just downloaded version 2.1. Interestingly their installer for it is also an .app file!!

Well, I can't believe it but it is unbelievably easy to make a pkg file. My only thought is why they need to give you the application to do it. Can't they host it on their site?

Anyway, I took some screenshots, although it is very self-explanitory:

A little note:
I came back to this recently and found Adobe Application Manager had trouble loading up. I later found the correct Application Manager to load up is in Directory:

/Library/Application\ Support/Adobe/OOBE/PDApp/core/Adobe\ Application\ Manager.app, which might not be very obvious!!

Adobe Creative Suite 5 - keeps asking for serial number

I recently installed Adobe CS 5 on a Windows Vista laptop. During the initial stage of the installation it did ask for a serial for which I put in the correct numbers. It told me everything was fine and installed.

I then tried opening Adobe Photoshop and it came up with the a dialogue box asking for the serial. I put it in, it gave me the green tick and told me everything was fine. The dialogue box disappeared and then reappeared wanting me to put in the serial, in a continual loop.

I tried serveral logins' including the administrators but none worked. I also tried a reboot.

I must mention that this laptop had Adobe CS3 installed previously which had stopped working due to a licensing error.

After trawling through the internet I initially found this post, and he posts again to say he has found a forum and found the only fix was to delete a database file. He failed to say which file, or even which post he had found!!

After some more looking, specifically for Adobe CS databases, I found this post. It mentions deleting:
C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db



I found the file, renamed it and tried Adobe again. Put in the serial and it works beautifully.


My conclusion was that this file had either gotten corrupt or had the wrong permissions.

Adobe InDesign - The Adobe Print Engine has failed - AuthDialog.nib

Having a slight problem with InDesign. Just tried printing a file from InDesign to an Epson Stylus Pro 7600 and came up with this error:

Printing Error. The Adobe Print Enine has failed to output your data due to an unknown problem

Looking in the log files I found this entry:

19/03/2012 12:32:57 Adobe InDesign CS5[421] -[AuthWindowController loadWindow]: failed to load window nib file '/Library/Application Support/Adobe/APE/3.1/adbeapecore.framework/Versions/A/Resources/AdobeSWFL.bundle/Contents/Resources/AuthDialog.nib'.

 Couldn't find anything on it on the internet.

I did a bit of testing. Tried:

• printing a new document - printed
• printed a new document with the same images in - printed
• printed a new document with the same text (was foreign text) - error

Thus I have concluded that it is to do with the unusual text in the document. It was a piece of text translated using Google Translate and pasted, using the Arial font.

The funny thing was that I was unable to export it as a pdf file from that machine, but was able to export it using another machine? As it's just a one off print I thought I'd leave it there.

Anyway, printed it from the pdf file, created on another machine, through Preview. Worked!

Photoshop CS 5 3D rotate opengl error

Had an error with a machine a student was using. The error happened when trying to 3D rotate the document. It read:

Could not complete your request because it only works with OpenGL enabled document windows.

Whilst being slightly helpful as to hinting at the problem, I do wish it would try and solve the problem itself. After doing a quick search on the internet I found a nice little Adobe Forum quickly explaining that you need to have an OpenGL compliant graphics card. This didn't help either because just about everyone does!!

So I found another forum saying that OpenGL has to be enabled in Photoshop, and as a default on Windows XP it is switched off (bad move).

I eventually worked out where the tick box was (which wasn't explained in the forum!!!)

1. Go to Edit > Preferences > Performance...
2. Click on Enable OpenGL Drawing.

Of course now I find out that another machine doesn't have a graphics card (it's onboard). Doh!

Adobe CS 5 Error 16 - uninstall and reinstall adobe product

Just came across this today on a staff machine. When they tried to use indesign it would crash almost immediately. I then logged in under a local account and tried to use any of the Adobe Creative Suite products, all of which showed this error straight away.

I rebooted, reseting the PRAM and running /sbin/fsck -yf. No changes were made to the operating system and Adobe CS 5 still came up with this error, so the problem wasn't here.

I read up on it and it looked like it has something to do with licensing. I finally logged in as Root and tried all the Adobe products, and IT WORKED!

After running this it worked on all local logins.

Coincidentally, when the staff member logged in and ran indesign, it crashed straight away (no error). After this the error 16 occurred on all logins!! So it was something with her account which much change something somewhere. I shall look into this!

Missing font Adobe CS 5 - Arno Pro

Just had a request to install Arno Pro. Of course I'd never heard of it, and doubted whether it had been installed as a default.

But, upon further investigation (Wiki) I found that it did actually come with Adobe CS3. With all the machines in college being re-imaged. Adobe CS 5 and the whole of Windows had probably been installed from scratch and hence Arno Pro would have been lost.

Thankfully I found the Adobe CS3 premium disk and found the fonts dmg file:

Adobe\ CS3\ Design\ Premium/Adobe\ CS3\ Design\ Premium/payloads/AdobeFontsAll/AdobeFontsAll.dmg

and within found the Arno Pro font family. odt. Sorted!

Downloading Photos using Bridge

Downloading Photos using Bridge

OS X - In ‘Finder’ go to Applications > Adobe Bridge CS5 > Adobe Bridge CS5

Windows – Go to Start > Adobe Creative Suite Premium CS5 > Adobe Bridge CS5

Creating Stripes in Illustrator using Patterns and Live Paint

I recently wanted to fill in a circle is some stripes in Illustrator, but alas it was not self explanatory. After looking it up on the old reliable internet I found quite a few posts describing a technique of copying and pasting lines throughout. Not really what I wanted to hear. The process I wanted was something along the lines of:

Mythical solution (does not really work this way, although I would like it to)

1. Get the fill tool
2. Select "Stripes"
3. Fill object

I decided to investigate myself. I finally came up with a pretty close technique.

Making two lines into a "Pattern"

1. Draw a line and make it a stroked colour of some thickness
2. Copy and Paste it next to the first, making it stroke a different colour
3. Select both lines and go to - Edit > Define Pattern
4. Click on "Live Paint" from the left toolbar
5. From the Fill Colour box at the top you can select the striped pattern you just made
6. Click on the object you want to fill with stripes

Star filled with striped pattern

To change the colour of the stripes:

Changing the colour of pattern using
"Recolor Artwork"

1. Select the fill (double click on it).
2. Select "Recolor Artwork"
3. Go get the option to change each of the colours in the fill:

Just found this post which describes a similar process using boxes, and dragging the boxes into the "Swatches" to create a pattern. Also how to rotate it, simply right click > Transform > Rotate  and tick "Pattern". Nice.

Rotating a pattern

OS X 10.6.6 Active Directory login Dreamweaver doesn't load

On trying to load Dreamweaver up on an Active Directory account running OS X 10.6.6 Dreamweaver trys to load but stops almost straight away with no error! It still runs but doesn't even load a splash screen. When logging in on a local account Dreamweaver works a charm.

A quick search drew up a few posts, heres an example. Most point to permissions issues on the "Configuration" folder in /Library/Application\ Support/Adobe/Dreamweaver CS5. This was mainly caused by FileVault which is obviously more common then people using Active Directory logins. The only solution of which is to switch FileVault off! Of course we can't just switch off Active Directory logins though!

I do have NHR installed, and with the Caches folder being relocated to the local drive I know it is not this. I figured it might be another folder dreamweaver tries to use. Here are the other files:

• /Library/Application\ Support/Adobe/Dreamweaver\ CS5
• /Library/Preferences/Adobe\ Dreamweaver\ CS5\ Prefs

there's also a plist file in the Preferences folder but I deleted it and it has not been recreated. Something like

com.adobe.dreamweaver

I've also been having a few issues with the Application Support folder, which occasionally doesn't let me write files or folders to it, which causes problems like these. I originally thought it was this which caused the problem, but since rebooting I can now access the App support folder and dreamweaver still doesn't work.

Just playing around with NHR. I've adapted the script so that it creates a symlink for /Application Support/Adobe rather then some of the folders inside. Should be simpler. Didn't solve the problem though.

An error does keep appearing which is related to the file used in /Library/Preferences. Called:

Adobe Dreamweaver CS5 Prefs

Whenever I load Dreamweaver up (or try to) this appears in Console

27/07/2011 14:04:59 Finder[2463] CFPropertyListCreateFromXMLData(): Old-style plist parser: missing semicolon in dictionary.

I've tried to create an alias of this file on the local hard drive which doesn't seem to make any difference. My only guess is this always comes up.

I shall endevour to locate any other files Dreamweaver may use. Upon loading dreamweaver on a local login I found a lot more files in the Configuration folder in Application Support. I also found that the "Adobe Dreamweaver CS5 Prefs" file had more text in, so I copied these over to the networked account to see if it would change anything. Nope.

If anyone has any other information I would be glad to here it. I'm going to have to revert to a local account to use Dreamweaver until then!!

Well, what do you know. I updated from Dreamweaver version 11.0.0 to 11.0.3.4964 using AdobeDreamweaver-11.0-All-Update.dmg. Seems to work nicely now, I see a splash screen and next it tells me Adobe Extension Manager needs to load to finish the update.

Of course now this "Extension Manager" has the same problem DreamWeaver had. It just pops up and sits there not doing anything. But it does let Dreamweaver finish loading and lets me use Dreamweaver. The only real downside is that I get this message every time I load dreamweaver.

I'll try loading this up using a local account, maybe it updates files on the Hard Drive, or maybe it updates files on the Users Home Drive?