Adobe Creative Suite 5 - keeps asking for serial number

I recently installed Adobe CS 5 on a Windows Vista laptop. During the initial stage of the installation it did ask for a serial for which I put in the correct numbers. It told me everything was fine and installed.

I then tried opening Adobe Photoshop and it came up with the a dialogue box asking for the serial. I put it in, it gave me the green tick and told me everything was fine. The dialogue box disappeared and then reappeared wanting me to put in the serial, in a continual loop.

I tried serveral logins' including the administrators but none worked. I also tried a reboot.

I must mention that this laptop had Adobe CS3 installed previously which had stopped working due to a licensing error.

After trawling through the internet I initially found this post, and he posts again to say he has found a forum and found the only fix was to delete a database file. He failed to say which file, or even which post he had found!!

After some more looking, specifically for Adobe CS databases, I found this post. It mentions deleting:
C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db



I found the file, renamed it and tried Adobe again. Put in the serial and it works beautifully.


My conclusion was that this file had either gotten corrupt or had the wrong permissions.

Adobe InDesign - The Adobe Print Engine has failed - AuthDialog.nib

Having a slight problem with InDesign. Just tried printing a file from InDesign to an Epson Stylus Pro 7600 and came up with this error:

Printing Error. The Adobe Print Enine has failed to output your data due to an unknown problem

Looking in the log files I found this entry:

19/03/2012 12:32:57 Adobe InDesign CS5[421] -[AuthWindowController loadWindow]: failed to load window nib file '/Library/Application Support/Adobe/APE/3.1/adbeapecore.framework/Versions/A/Resources/AdobeSWFL.bundle/Contents/Resources/AuthDialog.nib'.

 Couldn't find anything on it on the internet.

I did a bit of testing. Tried:

• printing a new document - printed
• printed a new document with the same images in - printed
• printed a new document with the same text (was foreign text) - error

Thus I have concluded that it is to do with the unusual text in the document. It was a piece of text translated using Google Translate and pasted, using the Arial font.

The funny thing was that I was unable to export it as a pdf file from that machine, but was able to export it using another machine? As it's just a one off print I thought I'd leave it there.

Anyway, printed it from the pdf file, created on another machine, through Preview. Worked!

Adobe CS 5 Error 16 - uninstall and reinstall adobe product

Just came across this today on a staff machine. When they tried to use indesign it would crash almost immediately. I then logged in under a local account and tried to use any of the Adobe Creative Suite products, all of which showed this error straight away.

I rebooted, reseting the PRAM and running /sbin/fsck -yf. No changes were made to the operating system and Adobe CS 5 still came up with this error, so the problem wasn't here.

I read up on it and it looked like it has something to do with licensing. I finally logged in as Root and tried all the Adobe products, and IT WORKED!

After running this it worked on all local logins.

Coincidentally, when the staff member logged in and ran indesign, it crashed straight away (no error). After this the error 16 occurred on all logins!! So it was something with her account which much change something somewhere. I shall look into this!