Thursday, 18 February 2010

HP Colour Laserjet 5550 service error 49.4C06

Got a service error 49.4C06 error yesterday in N212. Wasn't able to clear it by switching it off and back on. I deleted the top job in the queue just incase this was blocking it (it was an ai file). Went to the printer and the error was still there (deleted the job from my room). I opened the printer and cleaned out the thing at the top (with the little cleaner thingy) and closed it up. Still error. Switched it off and back on. Error cleared.

I had a look on the internet and found this to occurance:

and this error code explanation page:

It appears that the error is linked to the computer program sending the print job. Possibly illustrator in this case. It might be worth noting that on these computers it is set up with the HP Colour Laserjet 5500 driver and sends the job to the server with HP Colour Laserjet 5500 driver installed. Also, I've only noticed the error since we have installed PaperCut NG on the system. So there are a few variables which need testing.

Maybe the first thing to do would be to update the firmware on the printer though.

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