iTunes not recognising IOS device when plugged in

Just got an iPad back from a member of staff and plugged it in to get rid of photos etc. I loaded up iTunes and waited to find it didn't pop up in the list! So I tried my iPhone and the same thing happened. I loaded iPhone Configuration Utility as well to find the iPad did not pop up in that list as well!

One thing I did note was that I had just updated iTunes to version 10.5 about 10 minutes earlier. I did a lot of searching and found quite a few people with this problem. This forum in particular had a lot of posts which might have been of interest. It had a link to this help page which was quite informative.

Before undertaking any fixes I had seen it mentioned that a restart might just fix it so I restarted (with the iPad plugged in) and seems to work fine now. So after all this fiddling, just switching the computer off and back on again does it! Old Skool!

But none the less, I thought it prudent to note this down, and store the help page and forum here.

iPad setup and Deployment

So, I was shown this document on iPads in Business and it seems quite relevant to our situation. Looks like the setup is controlled by xml files which is nice, and there is potential for managing them wirelessly. The app we need is the "iPhone Configuration Utility" of which the latest version, 3.2, is only supported on OS X 10.6. Looking at back-dates I've found version 2.1 which apparently works on 10.5 and was the last to support it.

The information for iPhone Configuration Utility is found here. Nice simple interface which should make the job easier.