Tuesday, 19 July 2011

printing on the HP Designjet 500

Printing on the designjet 500 has proved a little problematic as we are constantly coming up with "printer out of memory" errors. It has been mentioned that the "maximum detail" tick box fixes the issue but doesn't seem to fix ours. The print driver we're using is the "HP DesignJet 500PS42+HPGL2 Card"

After a few trials and errors I found there to be a limit on the physical size of the document you want to print. I have a 42" roll installed, for which there are no preset sizes so "Custom" size has to be made. When trying to print 42" by 58" it comes up with the error. But when printing the exact same document at 42" by 31" it works fine. I think the biggest successful print so far is 42" by 45". Here's a screenshot of the settings.

I've first tried changing the "print quality" settings but none seemed to fix the error. I did notice a slight difference in file size sent to the printer though.

After a few days, I set up the printer on another computer, still going through the print server, but this printer preferences looked different. It had an "avoid out of Memory" tick box, which upon clicking notified that processing would be done on the computer and may take a little longer. But, it worked! Here's a screenshot:

The only drawback was that when we tried sending a queue, they seem to all disappear! This could have been down to the Print Management system - PaperCut as I set up a release station for this printer (so no-one can print on our nice paper)

-Note 05/11/2012

Just a quick note. I noticed if I set it to Maximum Detail and unticked "autorotate" it seemed to print without problems.

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