HP Scanjet 4370 browse devices not found

I have a computer suite with 5 x HP Scanjet 4370's. One of them can't be found on the attached computer. I have moved it from machine to machine and no machines seem to find it. The other scanners work fine. So it is clearly something wrong with this one.

On plugging it in to the power it makes the usual noises. Also when you reboot the machine and it is connected to the USB port it works.

When you load up HP Scan and click browse it just says 0 Devices found:

When you load up HP Scan and click browse it just says 0 Devices found:

The only real obvious thing to suspect is the USB port. After opening the scanner up, I found no evidence of loose connections or shorted circuits.

Looks like this ones a gonna.

HP Shortcut Manager

Whilst imaging a machine I noticed a process taking up 100% of one of the cores named HPShortcutManager. After a quick search I found this Apple Discussion on the issue. It appears there's an issue with HP Scanjet Scanners button manager. It isn't very effecient at waiting for someone pressing one of the buttons on the front of the scanner.

Best way to fix is by deleting the HPShortcutManagerstartup.app:
sudo rm -R /Library/Application\ Support/Hewlett-Packard/HP\ Scanjet\ Scanner/HPShortcutManagerStartup.app

Done

Problems with HP Scan Pro app with Scanjet 4370

Well, we have a computer suite with OS X 10.6.6, and 4 x HP Scanjet 4370. Just recently we've been having random troubles. It seems sometimes, when an active Directory user logs in and tries to use the HP Scan Pro App, when the scanner has scanned and is about to save the scan, it crashes!

After this point the scanner needs to be switched off and back on again.

I initially thought it was a problem with saving to an SMB share and did actually find an entry in the logs:
smb_maperr32: no direct map for 32 bit server error 10.6

I found a few forums which mentioned changing the file smb.conf but this was for OS X 10.5 and below.

I finally gave up and found the latest HP Scanner application -> HP Scan 2.4.4

This looks a lot different, but I didn't have any trouble with it. One annoying point is that it the install file isn't a standard pkg or mpkg file, but does contain them! As it was only 9 machines to install, I just did it the 'old school' way.

Here's the tutorial I made for it

Scanning using HP Scan 2.4.4 and HP Scanjet 4370

In ‘Finder’ go to Applications > Hewlett-Packard > HP Scan

The first time you run the software, it will ask you which scanner to use.

1. Choose the scanner and press Continue

2. Choose the most relevant option

3. Click Scan

4. Select the most relevant

5. Check the resolution (more than 300dpi if you are enlarging your image)

6. Click Save