Mavericks "The software for the printer was installed incorrectly" error

After reimaging a computer suite with Mavericks and installing a networked printer via "Profile Manager" mobileconfig files, the printer had an exclamation mark next to it in the print dialogue box. When a print was sent to the queue, the print queue would load up and prompt the error:

"The software for the printer was installed incorrectly.
Would you like it to be repaired?"

After clicking "Repair" you are prompted with an Administrator Username and Password dialogue box.

I needed to find a way of "repairing" all these machines via ARD or Profile Manager. Looking in console, I found that the error was due to:
"/Library/Printers/hp/filter/hpPostProcessing.bundle/Contents/MacOS/hpPostProcessing" has insecure permissions (0100775/uid=0/gid=80)"

I found this forum which mentions the fix which is to change owner and permissions.

I ran a few commands to first change the owner, which needs to be Wheel, and the permissions with need to be 755. After doing so, I needed to reboot to see if it had fixed it, only to come up with more errors due to insecure permissions of the containing folders. After continuously doing this it finally fixed it.

I ended up running a command which changed the permissions for the whole /Library/Printers folder recursively:

chmod -R g-w /Library/Printers/
chown -R root:wheel /Library/Printers/

This needs to be run as root, which is an option in ARD, or you can put "sudo" before each line.

HP Designjet 130 IP Address

One of the most annoying things I have to deal with is printers' IP addresses. This is especially difficult if the printer doesn't have a screen. Take the HP Designjet 130. It actually has a screen, but cannot represent digits. Not only this, but on top of this, it only has 3 buttons, none of which mention "setup". So, when the computer cannot send jobs to the printer how do you find out what is wrong? Well:

1. load up a browser window and browse to the last known IP address of the printer...
1. no response.
2. ping the IP address which you think it has......
1. no response.
3. hold in the power button (while it's switched on) and press the paper feed button 4 times!!!!!!!
1. it should print some (not sure how many) pages of information. 1st one has IP address.

I do remember wanting to write this down about 7 months ago but I can't find it anywhere. Anyway, here it is.

P.S. 

HP, could you please make the instruction number 3 in the list above more self-explanatory. i.e. have a button or just hold in the power button for setup printouts. 4 button presses is over the top.

HP Designjet 500 error 02:10 ribbon problems- trailing cable

I went to use the HP Designjet 500 and upon switching it on I noticed the print carriage stopping abruptly half way along the bed. Looking inside I noticed the ribbon which connects to the carriage was crumpled and had dried ink all over it. Thought this was causing the problem because it was unable to slide along with the carriage so I cleaned it.

After this it's had a few problems loading the paper, and also whilst printing. Just noticed this "System Error 02:10".

Found a few forums on the subject referring to the carriage and print heads. Replaced yellow printhead adn while it was performing an alignment it came up with:
System Error:  79:04

Found this (right at the bottom) one saying it was the connection with the ribbon cable. Looks like it's not getting the right 2.5V signal from the carriage. Needs reseating. Otherwise replace the cable.

The trouble is: How to get into the printer to reseat the cable? Looks like a bit of work.

Found a quick little tutorial on how to get the main cover off. Simply remove the three screws (hex) on the back main part. I unclipped the lift up cover, and you need to unclip the main cover by lifting it up.

Not sure how to remove the side panels.

I reseated the cables on the print carriage but after doing about 2 inches of print on a 36" roll it came up with this error again.

Found a service manual for the HP Designjet 500.
The error is found in section 2-8, carriage failure. It says to replace the Carriage Assembly, but my suspisions point to specifically the "Trailing Cable" as this was quite bent, possibly shorting when the carriage is moving.
To replace the "Trailing Cable" go to section 8-40

Looks like the trailing cable is about £15 so pretty cheap to try out.

If this doesn't work perhaps a carriage assembly. About £120 refurbished, or £350 new



Note ...................
7th Feb 2013
So, it's 3 months on and I finally got the chance to install a new "Trailing Cable". Nothing to note about changing the cable over, the manual is quite self explanatory. The only thing I found was that the torx screws were not size T20, were actually a size or two smaller.

After installation it worked perfectly!

Fixed.