Showing posts with label Device Manager. Show all posts
Showing posts with label Device Manager. Show all posts

Thursday, 12 April 2012

MacBook Pro Trackpad "not working properly" in Windows XP

Whenever I reimage MacBook Pro's with Windows XP I always have the same problem with the trackpad.

When you boot up, the trackpad does not function. Logging in and going to device manager you see that there is an exclamation mark over the trackpad. It simply says something like:

This device is not working properly. Error 16

Uninstalling, reinstalling, disabling, enabling does not fix it.

I reinstalled Bootcamp 3.0 drivers which did not help.

I found this forum quite interesting. Seems to mention about uninstalling some Windows Apple things in "Add/Remove Programs". But I didn't try this.

I next updated to Bootcamp 3.1 drivers and rebooted. Worked a treat!


.............
Update - 24/09/2012

Well, just reimaged a macbook pro and the same problem occurred. Installed Bootcamp 3.1 and it didn't work!

Finally had a look at the forum mentioned above and the solution they gave worked. More specifically:

  1. go to Device Manager and update the driver for the trackpad.
  2. click "No, not this time" for internet update.
  3. Click, "install from a list or specific location".
  4. click, "Don't search, I will choose a driver to install"
  5. Choose the generic driver.
  6. Click finish
The trackpad starts to work but no multitouch facilities. This is the point you install/reinstall bootcamp 3 and 3.1.

After this it works a treat.

Monday, 19 December 2011

CD and DVD drives "Device cannot start" error 10 in device manger - Windows

A member of staff brought in their PC today saying that the DVD drives (there are two) don't work.

Looking in Device manager I found that both DVD drives were down as CD drives and in the details it says something along the lines of:
The device cannot start error 10

My first idea was to do with Master and Slave jumper switches on the back of the DVD drives. Tried all the combinations. For some the drives came up as their actual names, but still came up with the error message.

After this I did a system restore to its' earliest point. Still no luck.

I finally thought it had to do with iTunes. I've experienced it before, when installing iTunes the CD drive stops working in Windows. I had a search around on google and found this forum. It seemed promising and pointed towards this Microsoft troubleshooting guide.

Also, another tutorial is here from Apple who admit the problem.

Although this was to do with Windows XP and error 31 I found other forums mentioning the registry and "Upper Filters" and "Lower Filters". I deleted the UpperFilter registry entry mentioned and it worked a treat.

Basically:

  1. load up Regedit by going to Start > Run > Regedit
  2. go to:
    1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
  3. delete the UpperFilter, usually at the bottom
  4. Reboot the machine
Done